TERMS AND CONDITIONS FOR HIRERS

Please read these Terms and Conditions carefully and all other relevant information before booking. Any booking made for Nautilus or Seashell either directly with us or via any booking agent will be subject to these Terms and Conditions in addition to booking agents’ own conditions.

In these Terms and Conditions 'you' and 'your' means all persons named on the booking form (including anyone who is added or substituted at a later date). 'We', 'us' and 'our' means Beachybreak.com, the owners of Nautilus and Seashell holiday accommodation.

1. Protecting Personal Information: We share your contact details with booking agents if you have used them so that they can handle your enquiries and bookings. We share it with them for that purpose only. By using our website, you accept the terms of that policy.

2. Your Contract: Once the email is deemed received confirming the booking, a contract is made between you and us. It is your responsibility to check your emails regularly and to advise of any change to your email address. Please check your confirmation email carefully and report any incorrect or incomplete information to us immediately.

If you have any special requests, please let us know at the time of booking. We will make reasonable efforts to meet those requests but we make no guarantees that we can comply and we will have no liability to you if they are not.

3. Insurance: It is a condition of our agreement that you are covered by adequate travel insurance for your booking. Such insurance as a minimum must cover your losses sustained as a result of cancellation, medical issues, and repatriation in the event of accident, illness or death. Your travel insurance should also include cover against any COVID-19 issues or incidents which may affect your booking. If you choose to book without adequate insurance cover, we will not be liable for any of your losses howsoever arising, in respect of which insurance cover would otherwise have been available. Each of our properties is covered by the appropriate buildings and public liability insurance.

4. Website descriptions and other information. The information and photography on our website and our booking agents’ websites is given in good faith but we make no warranties as to the information provided. We cannot accept responsibility for any inaccurate, incomplete or misleading information about any property or its facilities and services, except where any such information has arisen out of our negligence. We cannot accept responsibility for any changes or closures to facilities at or for the accommodation or to local services or attractions.

Important note: the information and prices shown on the website may be subject to change from time to time. We reserve the right to amend advertised prices at any time prior to you making a booking.  We also reserve the right to correct errors in both advertised and confirmed prices. Although we make every effort to ensure the accuracy of the information and prices at the time of publishing, regrettably errors do occasionally occur. You must therefore ensure you check the price and all other details of your chosen arrangements with us at the time of booking. 

5. All bookings are made subject to availability and only become firm when your booking deposit is paid.  The person booking (Party Leader) must be at least 18 years of age and have the requisite legal capability and authority to enter into a contract at the time of booking.  By making a booking the Party Leader confirms that they have authority to book on behalf of the party and that all other party members agree that the booking is subject to these Terms and Conditions. Bookings cannot be accepted from parties of young people less than 18 years of age.

6. Payment: Booking deposits must be made within 5 days of making the booking or, if different, within the time specified by us either on the website or via email. 

The booking will be held for 5 days only and if payment is not received within that time, the booking will be deemed to have lapsed. Bookings are considered provisional until the required deposit is paid.

Balances are payable six weeks before your stay unless otherwise specified in writing by us. Non-payment of the balance of the rent on or before the due date shall be construed as a cancellation of the contract by you.

Please also note that any non-payment of the balance of your accommodation cost on or before its due date shall be construed as a cancellation of the contract by you if the accommodation is open for visitors on your booked dates for occupancy. In this event, Owners may be entitled to claim cancellation charges from you.

If you have paid a security deposit to cover breakages, damage or additional cleaning, this will be refunded after your departure when the property has been cleaned and checked over. We can process this via cheque or by BACs directly to your bank account. Please let us know which method you prefer and give us the relevant address / bank details where you want the deposit sent. If we need to make deductions from this for large breakages, excessive cleaning or where rubbish and recycling has not been sorted as per the published instructions at the property, we will notify you by email within 48 hours of you leaving the property.

7. Your obligations. In entering into an agreement with us for the hire of any of our properties, you agree to the following:
a) To notify and pay us before departure for any breakages, losses or damage caused by you to the property or its facilities.
b) To take all reasonable and proper care of the property and leave it in a clean and tidy condition at the end of your holiday. You will be responsible for any additional cleaning costs.
c) To inform us of any problems with the facilities or services as soon as they become apparent.
d) To permit us reasonable access to the property to carry out urgent maintenance.
e) Not to sublet or share the property except with the persons included at the booking or subsequently included by agreement. The maximum number of persons allowed at the property is clearly stated and must not be exceeded. We reserve the right to terminate hire without notice and without refund where this condition is breached.
f) Not to do or omit to do something which may be or become a nuisance to neighbouring holiday accommodation or properties.

Where pets are allowed at the property the charge will be specified on the booking confirmation and you agree to the following:
a) Pets must not, at any time, be left alone at or in the property.
b) Only the number and type of pets agreed to on the booking confirmation will be allowed.
c) Pets must not under any circumstances be allowed on any soft furnishings or beds.
d) Pets must have their own beds or equivalent to protect furnishings at all times.
e) Pets must not cause any annoyance in any way to occupants of adjoining properties or the general public.
f) You must never allow pets to defecate in areas where children may play. Failure to clean up after pets will be heavily surcharged.

8. Cancellation and Refunds

a) If you wish to cancel your booking you should advise us as soon as reasonably practicable by telephone and follow this with confirmation in writing/email. The day of receipt of the written confirmation is the day that is deemed as the date of cancellation.

We may (but without any obligation to you) attempt to obtain a replacement letting for you if one is available. If a replacement letting is obtained for your booked full stay we may refund you any monies paid over and above the booking deposit and part of the booking deposit less any handling charge. This handling charge will vary according to the original full cost of your holiday and will be not less than any booking fees paid out to our booking agents.

If we are unable to obtain a replacement letting we are entitled to retain the booking deposit in full.  You are advised to obtain travel insurance to cover any unforeseen circumstances. .

b) We do not expect to have to make any changes to your booking, but sometimes problems occur and bookings have to be changed or cancelled or errors corrected. We reserve the right to do so. If this does happen, we will contact the Party Leader (by telephone where possible for major changes and by post or email for minor changes) as soon as is reasonably practicable. We will inform you of the situation and will refund all payments already made by you.  

09. Caring for your safety and comfort.

We make every reasonable effort to indicate possible safety hazards in the property description. It is however your responsibility (particularly parents and anyone with physical restrictions) to inspect the property and grounds immediately upon arrival and note any possible hazards like steps, steep hills, balconies, etc.

You must upon arrival check the layout of the property so that you have a planned route to exit the property as easily as possible in the event of a fire or other emergency.

Our properties are located in the countryside which can hold its own hazards such as barbed wire in fencing and animals in fields. Slippery and uneven paths (especially in wet weather) and lack of street lighting at night.



10. Complaints. If you feel you have cause for complaint, please let us know as soon as possible so that remedial action can be taken. Discussion with us whilst you are at the property should enable problems to be resolved straight away. Ideally inform us in person or by telephone immediately and follow up in writing /email.  We cannot act on any complaints where we have not been notified as above.

Please note that regular country smells and noises will not be classed as cause for complaint.

 COVID 19

a)  In these difficult times it may be necessary for our accommodation to close in accordance with government guidelines. This may be a local closure that affects just us here in Pembrokeshire or a national closure affecting the whole UK.

If your holiday cannot go ahead because our accommodation is not legally able to open, then we will refund all monies paid by you less a handling fee which will be equal to the booking fee we have had to pay to our booking agents. If you made a private booking directly with us, we will refund all monies paid by you.

b)  If you are unable or unwilling to travel for any other reason, including a local lockdown in your area, if our accommodation is legally open then we may not refund any of your money – either the booking deposit or balance payment unless we can re-sell your holiday to someone else. 

If we can re-sell then we will refund all monies paid by you less a handling fee which will be equal to the booking fee we have had to pay to our booking agents. If you made a private booking directly with us, we will refund all monies paid by you.

Please refer to paragraph 3) of these Terms & Conditions regarding insurance